FAQ

To return an item you must email the Returns Department for prior approval and obtain an RMA number. 

All merchandise purchased from New West Direct is sold in its original factory packaging with all contents as supplied to us by the manufacturer/distributor. Merchandise may be returned only if in original manufacturer's packaging, same condition as sold, with all literature/instructions/documentation and blank warranty cards.

Place the manufacturer's box into a shipping carton.

Please do not place stickers or shipping labels on the original manufacturer's package.

For your protection insure the package and ship via a traceable method. We are not responsible for lost or damaged packages

For in-stock merchandise, your credit card is charged when your order is ready to ship. If your item is on backorder, your credit card is not charged until the item arrives (unless it is a special order).

We  accept all major credit cards including, VISA Mastercard Discover American Express. Information including your current billing address and phone number is required in order to avoid any delays in processing your order. We will soon be adding Paypal. 

Online ordering through our website newwestdirect.com is 100% encrypted through an SSL certificate. This technology ensures that the credit card information transmitted to the website can only be seen by the site's administrators. Never by a third party. Our customer satisfaction rate has been a priority of ours since 1997.

Transactions on our site require the following personal information, which will not be sold or compromised.

Name
E-mail address
Billing and shipping address
Telephone number
Type of credit card used
Credit card number and expiration date, or other form of payment

From time to time, we may offer by email special promotions to our customers. You may opt out of these offers by requesting us to do so via reply email.

We guarantee that every online transaction made will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping on our website. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable, we will cover this entire $50.00 liability. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of an unauthorized use of your credit card, you must also notify your credit card provider in accordance with its reporting rules and procedures.

Free ground shipping to the continental USA. Plain and simple.