For an RMA number (Return Merchandise Authorization) email: returns@Newwestdirect.com. All Returns require an authorization number. Please note that an RMA number does not guarantee final disposition. All returns are subject to inspection. You may read our full policies with respect to returns below at Product Returns & Exchanges.
Copyright & Trademark Notice:
New West Direct is a trademark of New West Direct, Inc. All custom graphics, icons, logos and service names are trademarks or service marks of New West Direct Inc. All other trademarks or service marks are property of their respective owners. The use of any New West Direct Inc. trademark or service mark without New West Direct' express written consent is strictly prohibited.
Shipping
All orders are processed upon receipt. We reserve the right to limit quantities to one. Actual shipping time is contingent upon availability of merchandise and credit verification by New West Direct Credit and Fraud Protection Department. Most orders are shipped within 2 business days of receiving your order. All orders are shipped either via UPS or USPS, and when available, the tracking information will be provided in your online eAccount folio. We suggest you set one up to streamline your shopping experience whenever you shop with us.
Unfortunately we don't ship to hotels. No orders are processed or shipped on Saturdays or Sundays. In the event of delays, every effort will be made to contact you by phone or e-mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order. Our site automatically computes shipping charges whenever you place an item in your shopping basket, and upon checkout will prompt you to choose the method of UPS delivery you wish. Please note that shipping time is not the same as total delivery time. We need time to process and assemble your order before we actually ship it, choosing NEXT DAY AIR does not mean your order will be delivered the day after you place your order online.
Only the purchase price of the product is refundable. Customers remain responsible for the shipping and handling expenses incurred in shipping the item to them. If an item is offered with "Free Shipping," this means we are paying the freight on your behalf. If that product is returned for a refund, the shipping expenses incurred, will be deducted from the refund. If an item is refused, the carrier bills us for shipping both ways, and these expenses incurred on your behalf need to be deducted from your refund
Special Handling
Orders requiring Rush Delivery and/or Special Handling will be subject to additional special handling charges. When we receive an order requiring special handling we will inform you by email. If you would like to request special handling or rush delivery please email our customer service department.Insurance may be required on certain orders. On certain items that are deemed overweight or oversized additional shipping charges will apply. These items can include certain stereo systems, televisions & desktop computers. We will notify you by phone or email if your order is subject to this.
Product Returns & Exchanges
Only the purchase price of the product is refundable. Customers remain responsible for the shipping and handling expenses incurred in shipping the item to them. If an item is offered with "Free Shipping," this means we are paying the freight on your behalf. If that product is returned for a refund, the shipping expenses incurred, will be deducted from the refund. If an item is refused, the carrier bills us for shipping both ways, and these expenses incurred on your behalf need to be deducted from your refund.
Each product is fully guaranteed by the manufacturer. The complete warranty is included with the product. The manufacturers' warranty covers repair or replacement of defective parts, subject to the conditions set forth. On most items, New West Direct offers an exclusive 30-day exchange/refund policy to online/mail order customers only.
The following products are not acceptable for credit, refund, or exchange and must be repaired or handled by the manufacturer or a manufacturers' authorized service centers: opened media (tapes, DVD's, memory cards), flashes, microphones, lenses, teleconverters, lens diopters & filters. To locate a service center near you please refer to your product manual. If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days, subject to a return authorization from New West Direct.
All returns MAY be subject to a 5% restocking fee.
All returns for exchange due to defect will be handled expeditiously. Shipping costs are non refundable. Shipping back to customer, if within the return period, will be at no cost.
For an RMA number (Return Merchandise Authorization) email: returns@newwestdirect.com. All Returns require an authorization number. Please note that an RMA number does not guarantee final disposition. All returns are subject to inspection.
All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package! We will charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons.
All products packaged as a kit must be returned in full.We reserve the right to refuse any such returns.
Pack the products into a shipping box with plenty of packing material, and tape securely. Write the RMA number issued by Customer Service clearly on the outside of the shipping carton.
Any merchandise returned to us unauthorized, apologetically, will be refused. Please ship your parcel back to us freight prepaid. We suggest that you use UPS Ground Service "Insured." Sorry, we cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization.
Typographical & Image Errors
New West Direct' credo is truth in advertising, and we aspire to publish accurate selling prices for the products we offer. However on occasion we do make mistakes. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, New West Direct shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. New West Direct shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, New West Direct shall immediately issue a credit to your credit card account in the amount of the charge.
Products such as chargers and lenses may appear slightly different online with respect to size and cosmetics. It's functions and description will remain the same however.
Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that New West Direct is not responsible for the operation of or content located on or through any such site.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. New West Direct reserves the right at any time after receipt of your order to accept or decline your order for any reason. Orders placed online utilizing promotional offers by coupons are directed exclusively to the recipients and are non-transferrable. In an event a coupon is misused in this manner, New West Direct reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. New West Direct is a reseller to end user customers and does not accept orders from computer dealers, exporters, wholesalers, or other customers who intend to resell the products offered by New WestDirect.com
Sales Tax
New West Direct shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of New York. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.
Service & Support
All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions. New West Direct will provide on-line technical notes on most products as well as links to the technical support departments of the manufacturers where available.
Disclaimer and Limitation of Liability as to Products Sold
All products offered on the New West Direct website are guaranteed for 10 days from the date of the invoice. Except as expressly stated herein, New West Direct makes no representations or warranties, either express or implied, of any kind with respect to products sold on the New West Direct website, including but not limited to, merchantability and fitness for a particular purpose. Some products may be listed after a manufacturer rebate. You agree that the sole and exclusive maximum liability to New West Direct arising from any product sold on the New West Direct site shall be the price of the product ordered. In no event shall New West Direct, its directors, officers, employees or other representatives be held liable for special, indirect, consequential, or punitive damages related to product sold.Please note all products are listed after manufacturer rebates unless otherwise stated.
Jurisdiction and Venue
You agree that any legal action brought against New West Direct shall be governed by the laws of the State of New York without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the New West Direct website shall be an appropriate federal or state court located in New York.
This site is owned and operated by New West Direct . Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of New West Direct. All software used on the site is the sole property of New West Direct or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from New West Direct. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
